Privacy Policy

Effective date: 28 July 2026

A. Rosenthal respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit www.arosenthal.com.na, contact us, submit an enquiry or otherwise interact with us through the website, and how we may use and protect that information.

In this Policy, “A. Rosenthal”, “we”, “us” and “our” refer to A. Rosenthal, part of the Agra hunting and outdoor division. “You” and “your” refer to any person who visits or uses the website.

1. Information we may collect

We may collect contact information; enquiry and correspondence information; technical information such as your internet protocol address, browser, device, operating system, referring page and pages visited; cookie and usage information; and any other information you choose to provide.

Please do not submit unnecessary sensitive personal information through the website. Do not send identity documents, firearm licence documents, banking information or other confidential records through a general website enquiry form unless we specifically request them and provide an appropriate method for doing so.

2. How we collect information

• Directly from you when you complete a form, send an email, telephone us or otherwise communicate with us.
• Automatically through cookies, server logs and similar technologies.
• From service providers that help us operate, secure and maintain the website.

3. How we use personal information

• Respond to questions, requests, complaints and product or service enquiries.
• Provide information about products, specials, services, the showroom and gunsmith services.
• Operate, secure and improve the website.
• Maintain business records and correspondence.
• Prevent fraud, misuse, security incidents and unlawful activity.
• Comply with legal and regulatory obligations.
• Send marketing communications where consented to or otherwise permitted by law, with an unsubscribe option.

4. Cookies and similar technologies

The website may use cookies and similar technologies for essential operation, security, preferences and usage measurement. Third-party content or services, such as embedded maps, videos, social-media features or external finance application pages, may use their own cookies or collect information under their own privacy policies. Where consent is required for non-essential cookies, the website should request that consent before those cookies are activated.

5. Sharing personal information

We do not sell personal information. We may share information where reasonably necessary with website, hosting, email, security and other service providers; authorised Agra-related personnel; professional advisers; authorities where required or permitted by law; and a lawful purchaser or successor in a business restructuring.

6. External finance applications and third-party websites

Information submitted directly to an external finance provider, social-media platform, map service or other third party is governed by that provider’s terms and privacy policy. Review the relevant third-party policy before submitting personal or financial information.

7. International processing

Some technology providers may process or store information outside Namibia. We will take reasonable steps to use reputable providers and appropriate safeguards, subject to applicable law.

8. Information security

We use reasonable measures intended to protect personal information. No internet transmission or storage system is completely secure. Avoid sending highly confidential information through ordinary email or open forms.

9. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, business, dispute and record-keeping obligations. Information may then be deleted, anonymised or securely archived.

10. Your choices and requests

Subject to applicable law and identity verification, you may ask us to confirm whether we hold information about you, provide access, correct inaccurate information, delete information no longer required, withdraw consent or stop direct marketing.

11. Children and minors

The website is not directed at children. Information concerning firearms and regulated products is intended for adults who are legally entitled to access and purchase such products.

12. Changes to this Privacy Policy

We may update this Policy from time to time. The latest version will be published on this page with a revised effective date.

13. Contact us